Shipping & Returns
We ship in the following countries:
- EU-Countries: Belgium, Denmark, Estonia, France, United Kingdom, Ireland, Italy, Luxembourg, Netherlands, Austria, Poland, Romania, Sweden, Slovakia, Czech Republic, Hungary
- NON EU-Countries: Switzerland, Lichtenstein and all other countries. In these countries we ship tax free! (without VAT. Please be aware that you may have to pay customs fees in your country)
Shipping costs: please see in each article description.
Delivery term: articles will be shipped within 3 to 5 days after reception of payment.
The finition of our ship models is double checked: once when we receive them from our supplier and a second time before shipment to our customers. They are packed with the greatest attention. Although sometimes it can happen that due to bad transport conditions some damages occur.
As the transport is covered by the transport insurance from the transport company, we ask you to check the box at the time of delivery and to give notice to the parcel distributor of any damages. Only like this we can use the insurance of the transport company.
In case of damages please send us photos and explanations of the damage by e-mail and we will decide with you of the best solution.
As our model ships have very different sizes, our shipping costs are also very different. For this reason please see the list of shipping costs for your country in each article description.